Frequently Asked Questions

Delivery Information

Delivery schedule
All deliveries are made Monday - Friday and there are no weekend deliveries. 
Orders received prior to 10:30am (EXCLUDING BACK TO SCHOOL ORDERS) will be delivered on the same day within metropolitan areas in Tweed, Brisbane, and the Gold Coast*. Areas outside the main metropolitan centres will receive their order within 2 - 3 business days.

Delivery charges (as of 1 May 2012)
Delivery is free for all business account customer purchases over $40.00 and retail orders over $50.00 (excluding big and bulky items) within the metropolitan areas of Tweed, Brisbane and the Gold Coast. For orders in this area that are less than these amounts, a small fee of $4.95 will be charged for delivery.

For all deliveries to areas outside the main metropolitan centres you will be advised of the delivery costs when placing your order.


Big and Bulky items
Items classed as big and bulky will incur an additional delivery charge for orders placed by non account customers. A member of our staff will contact you should your order include any big and/or bulky items and advise you of the freight costs.


Interstate and International delivery

All orders from interstate or international destinations will be sent by standard mail or courier service with urgent and bulky items incurring an additional cost. Please speak to one of our customer service representatives about your delivery options when placing an order outside of Queensland and northern NSW.


Special Order Deliveries

Special Order items can take up to 10 working days to be delivered and cannot be returned. If you need clarification of product description or proofs to make your decision, do not hesitate to contact us.


Documentation
An itemised tax invoice will accompany all orders and will contain a description of goods purchased and any freight charges.


Final Delivery
All orders both domestic and international will only be delivered to a residential or business address and require a signature upon receipt of goods. 

Insurance
All items are insured for loss or damage whilst in transit.