TERMS AND CONDITIONS

INTRODUCTION

By visiting, viewing or ordering from our website you agree to acknowledge and be bound by the Terms and Conditions outlined in this agreement.

This Agreement outlines the trading Terms and Conditions bound to all Pacific Office Supplies transactions incorporating but not limited to online, fax, phone and email ordering. Furthermore, this agreement outlines specific terms of use applicable to all aspects of our website.

The words we, us, our, pacific mean Pacific Office Supplies of Unit 3, 165 Old Pacific Hwy. The words you and your refer to registered users, customers, resellers, associates, suppliers or general public visitors to our Web Site.

We may amend this Agreement at any time in our discretion by posting the amended terms on our Site. Any amendments to this document will be posted in the online News facility and welcome page. Except as stated below, all amended terms shall automatically be effective immediately after they are posted in the online News facility. This Agreement may not be otherwise amended except through a written request from you (signed) and agreed by us (signed). This agreement is effective on 24/04/2007.

All trading Terms and Conditions are outlined in the following sections:

1. GOVERNING LAW

2. INTENDED USE

3. DISCLAIMER AND LIMITATION OF LIABILITY

4. METHODS OF ORDERING

5. PRICING

6. ORDER PROCESS

7. METHODS OF PAYMENT

8. DELIVERY

9. RETURNS

1. GOVERNING LAW

a. The Terms and Conditions of this agreement are governed by the applicable statutory rules and regulations enforced by the Federal Government of Australia and the applicable State Government of the user purchasing the goods.

2. INTENDED USE

a. All material including but not limited to text, images, multimedia, advertisements and downloadable content is published by us and made available to worldwide audiences. If you access this website outside of Australia, you do so at your our risk and you must comply with the rules and regulations enforced by your respective jurisdiction.

b. You agree differing terms and conditions exist between local (Australian) and international customers.

c. The general public of all ages may view all publicly available material and only copy it for personal use. You may only use material for commercial purposes when you have prior written consent from Pacific Office Supplies.

d. Registered users may be but not limited to general public, employees or representatives of companies, associations, governments or any other corporate entity.

3. DISCLAIMER AND LIMITATION OF LIABILITY

a. All material on our website is provided to you "as is" and "as available". We do not warrant or guarantee the accuracy, adequacy or completeness of this material, and expressly disclaim liability for mistakes, misleading or absent information.

b. To the maximum extent permissible by law and unless otherwise specified, we do not warrant, guarantee or make any representations and warranties of any kind, whether express, implied or statutory.

c. Whilst we promise to actively combat malicious activities, we do not warrant, guarantee or make any representations our website will be safe from such behaviour including but not limited to viruses, hackers or denial of service attacks. Furthermore, we do not warrant, guarantee or make any representations that our website will be fully accessible at all times and disclaim any loss or damages as a result of it being unavailable.

d. To the maximum extent permitted by law, we disclaim liability for any damages, including, without limitation, direct or indirect, special, incidental, compensatory, exemplary or consequential damages, losses or expenses, including without limitation lost or misdirected orders, lost profits, lost registrations, lost goodwill, or lost or stolen programs or other data, however caused and under any theory of liability arising out of or in connection with (1) use of this site, or the inability to use this site by any party; or (2) any failure or performance, error, omission, interruption, defect, delay in operation or transmission; or (3) line or system failure or the introduction of a computer virus, or other technical sabotage, even if we or our employees or representatives are advised of the possibility or likelihood of such damages, losses or expenses.

4. METHOD OF ORDERING

INTERNET

Ordering over the Internet enables customers to access real time pricing and information of our entire product range, It also allows you to view order history, create regularly ordered product templates and many other features to save time and effort.

i. All online orders are treated as an express intention to purchase the nominated goods (Purchase Order) for the agreed online prices.

ii. You accept that freight charges will be included with your online purchase order. See Terms and Conditions of Delivery below.

iii. We reserve the right to alter the agreed price if an incorrect price was caused by a software fault, error or malicious attack.

Email:

pacificoffice@netspace.net.au
Fax:

In Australia: 07 5573 3711

International: 61 7 5573 4666

By Phone:
In Australia: 07 5573 3711

International: 61 7 5573 3711
In Person:

Address:

Unit 3, 165 Old Pacific Hwy

Oxenford, QLD

Australia 4210

All fax, phone or email orders are treated as an express intention to purchase the nominated goods (Purchase Order) for a previously quoted price.

5. PRICING

Unless otherwise specified, all prices on our website are quoted in Australian Dollars (AUD).
Listed prices are displayed including GST or other taxes where applicable.

6. ORDERING PROCESS

a. Unless previously quoted, you accept that any extra freight charges will be added to your order.

b. Once payment has been accepted, your order will be processed within 24 hours and dispatched unless otherwise advised.

c. Customers will be notified via email or phone if delays in shipping occur.

7. METHOD OF PAYMENTS

a. For ordering online we accept the following methods of payment:

Secure credit card transactions with Dialect using Secure Socket Layer technology for VISA and Master Card.

A payment is considered complete when the funds have been cleared.

b. For offline payments we accept the following methods of payment:

VISA, Master Card, Direct Deposit and Telegraphic Transfer.

A payment is considered complete when the funds have been cleared.

8. DELIVERY

All deliveries are made Monday - Friday. There are no weekend deliveries.
Next Day Delivery service is Standard. (48 hours in remote areas.)
Most orders recieved prior to 10am will be delivered the same day.
If for some reason we are unable to supply all of your order we will only charge you for what we supply to you. We will let you know if there is any product missing by recording this as a Back Order (B/O). The Back Order will be supplied FREE of any additional freigth charges ASAP.

International: Orders sent internationally will occur through Fed Ex or Post for standard parcels. Extra costs may apply for bulkier items.

b. Documentation: An itemised Tax Invoice containing a description of goods purchased and freight charged accompanies all orders.

c. Final Delivery: All orders both domestic and international will only be delivered to a residential or business address and require a signature upon receipt.

d. Insurance: All items sent are insured for free for loss or damage whilst in transit.

Cost of delivery is as follows:

Pacific Office Wholesale Direct & Retail Stores

Free delivery

Delivery is free for Wholesale Direct Clients or orders of $50, or more (excluding big and bulky items) to metropolitan areas in Tweed, Brisbane, and the Gold Coast. If you are in those delivery areas and your order is less than $50, you will be charged a small delivery fee of $5.45.

For deliveries to areas outside the main metropolitan centres you will be charged $19.95 (including GST) for an order of any value (excluding big and bulky items).

Same Day Delivery

If you order after 10.30am you’ll enjoy overnight delivery in Tweed, Brisbane and the Gold Coast.

Big and bulky deliveries

Big and bulky items require extra handling and take longer to transport to all areas. Because of this, additional delivery fees apply to all products nominated as big and bulky and in same day areas they will be delivered next-day.

To check whether or not a product you are ordering is affected look for the 'Big and Bulky' symbol

when you order.

The big and bulky charges are;

$18.95 for all areas

Special Order deliveries

Special Order items are delivered directly from our supplier and can take up to 10 working days to be delivered. AND cannot be returned, if you need clarification of product description or proofs to make your decision, do not hesitate to contact us.

Additional 'Big and Bulky' delivery charges apply to drop ship items.

Please refer to the Big and Bulky delivery section, for delivery charges to metro and non-metro/regional areas.

Our Returns Policy

We offer you the most convenient service for your needs in two different ways - through Pacific Office Delivery Direct and through our Pacific Office stores. Because we serve you in different ways the two branches of our business operate differently, so prices and policies may vary between the two.

Pacific Office Wholesale Direct

NO RETURNS ARE ALLOWED OR WILL BE ACCEPTED WITHOUT FIRST BEING APPROVED. NO EXCEPTIONS AT ALL
Any and all claims must be made within 7 days of receipt of goods. You will need to either email/fax us or call us to obtain a RA (return authorisation) number, (provide full details of your original order):
Order #
Order date
Your name
Your email address & fax

Wholesale Direct Clients Credit conditions. (Hyperlink)

Pacific Office Retail Stores

Pacific Office retail stores provide you with a satisfaction guarantee. If you're not completely satisfied with any item you've bought from a Pacific Office store, we will be happy to refund or exchange it within seven days. Just bring it back to the store in as-new condition with the receipt and original packaging, instructions manuals and all accessories.

Visit your nearest Pacific Office store or phone (07) 5573 3711 for more information.

9. Return Claims

Any claims for credit request or return of incorrect goods must be made within seven days of receiving the products as no claims will be recognised after this period of time.

All return of goods must first be approved by email or fax, as we cannot accept any goods back without authorisation. All damaged product or product that does not work from "out of the box" will be replaced free of charge but you must notify us immediately. All other returns will be subject to a restocking fee (more details below).

· Any product in its original condition with original packaging and accessories. Any unopened (must be still in its plastic wrap) CD, DVD, software, video game, cassette tape, vinyl record, or VHS videotape.

· We cannot exchange items unless they are defective or damaged. (This is limited to the warranty period) Items that are returned more than 7 days after shipping will be charged a restocking fee of 10%. We cannot accept items returned that are in unsellable condition, or that have missing parts.

· Ink & Toner Cartridges – will not be accepted for return if the protective covering has been opened or the cartridge has been installed. This does not apply to products that are defective, unfit or do not match the description.

Notes

While every care has been taken to ensure accuracy on this web site, we reserve the right to change incorrect pricing resulting from a printing or typographical error.

CONTACT US

Please feel free to contact us if you require further information or a clarification of any statements above.

Our customer service operators are ready to take orders and enquiries from:

8am – 4.30pm Australian Eastern Standard Time – Monday to Thursday

8am – 4.00pm Australian Eastern Standard Time - Friday

Telephone:

In Australia: 07 5573 3711

International: 61 7 5573 3711

Email:

pacificoffice@netspace.net.au